Executives on our Mortgage & Real Estate Services Panel highlighted a resale market that remains constrained by affordability, with elevated monthly payments and challenging debt-to-income ratios continuing to limit transaction activity. Against a sluggish volume backdrop, panelists discussed the importance of improving efficiency and strengthening the value proposition for both real estate agents and loan officers. On the brokerage side, the focus remains on demonstrating the value of the agent as consumers gain greater access to information and technology, while mortgage operators are increasingly focused on manufacturing loans faster, better and cheaper. Technology and AI were viewed as important tools for streamlining workflows for agents, improving loan officer productivity and lowering the cost to originate, particularly as the industry positions for an eventual recovery in transaction volumes.
